Returns and Refunds Policy
We believe in satisfying and delighting our customers. We believe the products we sell are the best you can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received a damaged product or the wrong item, please file a return request via the website and mail us at firstname.lastname@example.org with your order number and couple of pictures of the product within 7 Days of delivery.
- We will review the return request and if valid, we will try and replace the product as soon as possible or issue a full refund if you wish to.
- At Shubhsarini Collections, each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full amount.
Changed your mind / Variation in Colour or Shade / Any other reason:
- We understand that in some cases that you may not like the product you have received or you may have changed your mind. There might be several reasons for that. However we do have a flat 7 Day exchange/return policy in such cases.
- please file a return request via the website and mail us at email@example.com with order number.
- We will get back to you with return packing slip and pickup arrangements in 24-48 hours.
- As soon as we receive the product in our warehouse you will be given a full refund. You can also choose to get a store credit which can be used to purchase anything else from the website.
- Store credit is valid for lifetime. There is no expiry.